Privacy Policy

Effective Date: April 22, 2026

1. Introduction

PRIVM LABS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PRIVM mobile application ("the App").

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Personal Information

  • Name and email address (for account creation and authentication)
  • Phone number (optional, for account recovery)
  • Profile photos (optional)
  • Account type (Merchant or Store Keeper)

2.2 Business Data

  • Store information (store names, locations, and settings)
  • Inventory data (product names, descriptions, quantities, prices)
  • Transaction records (sales, restocks, returns, disposals)
  • Financial data (revenue, costs, profit margins)
  • Supplier and customer information you choose to store

2.3 Device and Usage Information

  • Device type, operating system, and app version
  • IP address and log data
  • App usage patterns and feature interactions
  • Crash reports and performance data

3. How We Use Your Information

  • To provide, maintain, and improve the App's functionality
  • To authenticate your identity and secure your account
  • To process and display your inventory and business analytics
  • To send transactional notifications (e.g., low stock alerts)
  • To process subscription payments through our payment provider
  • To respond to your inquiries and provide customer support
  • To analyze usage trends and improve user experience

4. Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. Your business data is stored on secure cloud servers and is isolated from other users' data.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Device Permissions

The App may request the following permissions:

  • Photos/Media: To upload product images and profile pictures. We only access photos you explicitly select.
  • Camera: To capture product photos directly within the App.
  • Notifications: To send you alerts about stock levels, expiring items, and account activity.

6. Third-Party Services

We use the following third-party services to support our App:

  • RevenueCat: For subscription management and in-app purchases
  • Cloud Hosting Providers: For data storage and application hosting
  • Analytics Providers: For understanding app usage and performance

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Data Retention

We retain your personal and business data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymize your personal information within 30 days, unless we are legally required to retain it.

To request account deletion, please visit our Delete Account page or contact us directly.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Data portability (receive your data in a structured format)

To exercise these rights, please contact us at info@privmlabs.com.

9. Children's Privacy

Our App is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that a child under 16 has provided us with personal information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. You are advised to review this policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: